Yes. Our maintenance packages include:
- Core and Plugin Updates: Applying updates in a staging environment first, running automated test suites (PHPUnit, Jest) to catch regressions, and then deploying to production.
- Daily Backups and Disaster Recovery: Automated backups stored off-site with defined RPO (Recovery Point Objective) and RTO (Recovery Time Objective).
- Proactive Monitoring: Real-time uptime monitoring, performance alerts, and security notifications.
- Dedicated Support Channels: A single point of contact via email, Slack, or ticketing, with guaranteed response times (critical issues triaged in under one hour).