Frequently Asked Questions
Your Questions, Answered Simply.
Here, you’ll find quick answers to common questions about our web solutions. Whether you’re starting a new project or enhancing your current site, this page provides clear insights to help you move forward. If you need more information, our team is always here to assist!
Web Design Questions
Our approach varies based on the project scope and budget. If content already exists, we will incorporate it into the design. Alternatively, for projects lacking existing content, we utilize placeholder text, such as lorem ipsum, during the initial design phase. Should you require assistance with content creation, our team offers writing services for an additional fee, if not included in the original project proposal.
Enhancing your website’s visibility on search engines requires a strategic approach. This includes conducting thorough keyword research, refining meta tags and headings, crafting compelling content, enhancing site speed, and cultivating authoritative backlinks. Adhering to established SEO protocols is vital for achieving favorable rankings on search engine results pages (SERPs). Our SEO services are designed to alleviate this responsibility and accelerate outcomes through the application of advanced tools and techniques.
The timeline for designing a website can vary depending on factors such as the complexity of the project, the size of the website, and the client’s specific requirements. Generally, a simple website can take a few weeks to design, while more complex websites may take several months.
The cost of web design can vary widely depending on factors such as the complexity of the project, the size of the website, and the level of customization required. It’s best to discuss your specific needs with us to get an accurate quote.
Responsive web design is an approach to web design that ensures a website’s layout and content adapt and respond to different screen sizes and devices, providing an optimal viewing experience for users across desktops, tablets, and smartphones.
Custom web design involves creating a unique design tailored to the specific needs and preferences of the client. Template design, on the other hand, involves using pre-designed templates or themes that can be customized to some extent but may lack uniqueness and flexibility.
Web design focuses on the visual aspects and user experience of a website, including layout, typography, and color scheme. Web development, on the other hand, involves the technical implementation of the design, including coding, programming, and functionality.
User experience (UX) design focuses on creating websites and digital products that provide a seamless and enjoyable experience for users. UX designers consider factors such as usability, accessibility, and user satisfaction to optimize the overall experience.
Web design refers to the process of creating and designing websites. It involves planning, conceptualizing, and arranging the layout, content, and visual elements of a website to ensure an optimal user experience.
Our payment requirements for web design are project-dependent, with the most common structure being as follows: a 50% deposit is required to commence work, followed by an additional 25% payment upon design approval. The remaining balance is then due upon the official launch of the website. This payment schedule ensures a fair and transparent process for both parties involved in the project.
Web design is important because it directly impacts how users perceive and interact with your website. A well-designed website enhances credibility, improves user engagement, and contributes to the overall success of your online presence.
Upon completion of the project and receipt of final payment, you are entitled to retain ownership of all project files and media utilized in the creation of your website. Simply request the files, and we will promptly provide you with a secure link for downloading.
Email Questions
Yes, cloud hosting offers some of the most sophisticated security features available. By utilizing spam/blacklists and IP block lists, suspicious emails from untrustworthy sources are promptly detected and prevented from reaching users’ inboxes. Furthermore, rigorous filtering methods specifically target emails with dubious attachments, mitigating potential threats to system integrity. Additionally, all accounts include 2FA options for enhanced security measures. Moreover, multiple redundant backups are implemented for all emails to minimize the risk of data loss.
We don’t enforce committed time-frame contracts for our hosted email services. If you decide to cancel the service, we only ask for a 30-day notice period.
No, we collaborate with numerous partners and provide your company with a wide array of services. These range from email solutions and security enhancements to backup options, alongside desktop and server licenses.
Yes, we provide several supplementary solutions that can be integrated with Microsoft Business Standard to enhance security or provide extra backup options. If you’re interested, please fill out a quote request, and we can provide further details on these services.
We have mechanisms in place to synchronize any missed emails with the new systems.
Yes, indeed.Is it possible to transfer my old email to your hosted email services? Yes, indeed.
For IMAP services: We provide a migration tool capable of synchronizing your old server email with your new email server, facilitating the transfer of emails. If your emails are saved in a POP3 (PST) format, our technicians can assist in migrating them to your new IMAP account.
For Microsoft Services: We offer migration tools, or alternatively, our technicians can guide you through the process of exporting your email to a PST file and syncing it with your new Microsoft account.
Microsoft 365 Standard supports up to a maximum of 300 users. If your needs exceed this limit, other Microsoft 365 options are available at additional fees.
The minimum requirement for hosted IMAP or Microsoft 365 Email services is one user account.
Each licensed account will encompass 50GB of mail storage, along with 1TB of OneDrive storage, and access to Microsoft desktop and mobile applications (including Word, Excel, PowerPoint, Outlook, Publisher, and OneNote) for up to 5 devices.
Each email account is permitted a maximum storage capacity of 25GB.
Each email account is permitted a maximum storage capacity of 50GB.
Hosting Questions
No, we do not impose a minimum hosting duration. However, we do request a 30-day cancellation notice.
Yes, our servers perform daily backups with retention options for daily, monthly, and yearly backups. Additionally, for customers utilizing our WordPress hosting, your site is automatically backed up three times daily, including one full backup and two database backups.
Yes, we offer customizable plans to suit your requirements. Simply provide us with your specifications, and we will provide you with a customized price.
Non-Volatile Memory Express (NVMe) serves as an ideal data storage interface for servers, boasting numerous advantages over traditional server technology that render it a superior option.
NVMe facilitates direct connections between drives and the CPU via PCI Express, resulting in substantial enhancements in speed, performance, efficiency, compatibility, and security for servers. With multiple information buses, NVMe achieves significantly faster data transfer rates compared to the traditional SATA interface, with expectations of even higher rates as technology progresses. NVMe utilizes lanes directly connecting to the CPU, offering enhanced scalability and performance compared to the limited four lanes in most solid-state drives.
NVMe drives consume minimal power, particularly in standby mode, with estimates indicating up to a 97% reduction in power usage compared to older technology commonly used. NVMe boasts compatibility with all major operating systems, upgradability, and backward compatibility. Considered future-proof, NVMe ensures continued usability and adaptability for the foreseeable future. Moreover, NVMe storage protocol aligns with industry safety standards and offers permanent data retention, safeguarding data integrity despite power outages and shutdowns.
A paramount objective shared among website owners, bloggers, and online retailers is delivering a positive user experience. A successful website must not only be visually appealing and easy to navigate but also devoid of bottlenecks and lag-time. In the realm of website performance and user satisfaction, speed reigns supreme.
Solid State Drives (SSD) technology typically utilizes NAND flash storage for data storage. While an improvement over traditional hard disc drives, SSDs encounter significant speed and storage protocol limitations due to their reliance on the SATA interface.
NVMe protocols were specifically designed to address the speed limitations inherent in the SSD-SATA interface. Leveraging PCIe technology, NVMe establishes a direct connection to the CPU, resulting in substantially faster speeds, heightened reliability, and enhanced performance.
The disparity in data transfer speeds between SSD and NVMe is remarkable. While a traditional SSD connection via a SATA interface can handle approximately 10,000 IOPs (Input/Output Operations per second) and 550 MB/s of data, an average NVMe interface boasts a staggering 640,000 IOPs and 3200 MB/s of data. The figures speak volumes: NVMe offers a sixfold increase in data transfer speeds and a sixtyfold improvement in IOP performance.
The enhanced capacity and speed delivered by NVMe hosting have the potential to revolutionize website performance and user experience for website owners seeking to elevate their online presence.
Certainly! Websites built on CMS platforms, such as WordPress, Joomla, Magento, and others, greatly benefit from the speed of NVMe drives due to their continuous read/write processes.
Websites operating on these platforms typically experience a significant performance boost when hosted on servers equipped with NVMe, thanks to the swift access speeds it provides. In essence, any database-driven website stands to gain substantial advantages from NVMe utilization.
When it comes to crafting your online store, website, or blog, the possibilities are endless. An attractive, user-friendly design may catch attention, but it’s functionality, security, and flawless performance that foster user retention and repeat visits.
Utilizing cutting-edge protocols, NVMe technology offers superior advantages for website owners prioritizing positive user experiences, top-notch security, and limitless growth potential. NVMe, short for non-volatile memory express, represents the latest protocol developed to enhance existing solid-state drives (SSDs).
NVMe hosting surpasses previous technologies with its notably faster data transfer speeds�up to six times faster than standard hosting�and enables significantly higher response times, ensuring an enhanced user experience. Moreover, NVMe boasts exceptional stability and security, evident in its “non-volatile” designation. Stored data remains intact despite power disruptions, safeguarding information whether the system is active or not. Additionally, NVMe hosting is upgradable and supports mixed workloads, making it virtually future-proof.
SSD hosting offers numerous advantages that enhance website performance and user experience. With Solid State Drives (SSDs), data retrieval and storage operations are significantly faster compared to traditional Hard Disk Drives (HDDs), resulting in quicker loading times and improved overall responsiveness of websites. SSDs are more reliable due to their lack of moving parts, which reduces the risk of mechanical failure and data loss. This enhanced reliability translates to reduced downtime and increased data security for websites. Additionally, SSD hosting positively impacts search engine rankings, as search engines prioritize fast-loading websites. Furthermore, SSDs consume less power than HDDs, leading to lower energy consumption and environmental impact. Overall, SSD hosting provides faster, more reliable, and energy-efficient storage solutions, making it an excellent choice for businesses seeking to optimize their online presence.
Hosting services offer data storage and computing resources to individuals or organizations, facilitating website maintenance and other online services. Hosting formats and technologies are continuously evolving to enhance security and provide various hosting options.
An NVMe VPS represents cutting-edge technology that integrates the reliability of Solid State Drives (SSDs) with Non-Volatile Memory Express (NVMe) technology. NVMe leverages the Peripheral Component Interconnect Express (PCIe) computer bus, establishing a direct connection to the computer’s CPU (Central Processing Unit). Unlike previous storage protocols, NVMe eliminates inefficiencies, enhancing storage data connection speeds and transfers. This direct connection revolutionizes website and e-commerce performance.
Combining virtualization with NVMe SSD technology results in a highly efficient platform that eliminates potential bottlenecks, ensuring a positive user experience. For real-time responses and consistent performance, NVMe VPS hosting stands out as a top choice.
Our systems boast a track record of reliability and performance. Our WordPress hosting is meticulously crafted with security and redundancy as top priorities. We integrate premium plugins to preventive security measures and provide native backups, image optimization, and caching for enhanced site speed and efficiency. Additionally, given the open-source nature of WordPress, we commit to updating your WordPress core, theme (if supported), and supported plugins at least once a month. This proactive approach significantly reduces security vulnerabilities and ensures the ongoing safety of your website.
SEO Questions
We do not force you into a minimum number of months. We strongly recommend that you budget 6 months to a year minimum for better results. All we require is a 30 days notice of cancelling your SEO package.
Short answer: Yes! There is an additional monthly fee for each additional Google Business Listing added to any SEO Package.
Yes, with a 30 day notice we can upgrade or downgrade your plan.
Nashville Web Solutions provides comprehensive SEO services, such as keyword research and competitive analysis, website optimization, backlink audits and link building. Our team of professionals can create an effective digital marketing strategy that will help your Middle Tennessee business reach more potential customers online.
To get the most out of your Middle Tennessee SEO campaign, begin by brainstorming a few search terms you would like to rank for. Compile a list of several of your direct competitors. Think deeply about your target audience: who they are, what they want, what pain points you’re solving for them, and why you do it better than anybody else. Provide this information to your Nashville SEO specialist at Nashville Web Solutions, which will help us better understand your goals and how to achieve them!
Keyword research is an essential part of successful SEO strategy. It involves understanding the words and phrases used by searchers to find relevant information on search engine results pages (SERPs). By targeting keywords that are closely related to your business, you can make sure your content appears in front of a larger audience. At Nashville Web Solutions, our experts use advanced tools and techniques to analyze trends and identify the most relevant keywords for any given topic. Our approach maximizes search volume (how frequently a term is searched) with keyword difficulty (how hard it is to achieve first-page rankings). With our help, Nashville businesses can uncover hidden opportunities for optimizing their website content so it ranks higher on SERPs – helping them attract more qualified leads and achieve greater success online!
Nashville SEO refers to the practice of optimizing a website and its content for search engines like Google, in order to increase organic visibility and traffic from Nashville-specific searches.
Off-site SEO refers to activities performed outside of your website to help it rank higher in search results. This includes things like creating backlinks, building relationships with other websites and improving your online presence.
On-site SEO involves optimizing the content on your website so it’s easier for search engines to understand what it’s about. On-site SEO includes implementing relevant keywords and making sure the content is informative and helpful.
Website ADA Questions
Yes, there are many resources available to help with website ADA compliance, including accessibility guidelines, tools, and consulting services. The Web Accessibility Initiative (WAI) and the US Access Board are valuable sources of information on web accessibility best practices and guidelines.
While it’s possible to make some improvements to website accessibility on your own, achieving ADA compliance may require the expertise of a professional web developer or accessibility consultant who is familiar with WCAG guidelines and best practices.
Making your website ADA compliant involves implementing accessibility features and following guidelines such as the Web Content Accessibility Guidelines (WCAG). This may include adding alt text to images, providing captions for videos, ensuring keyboard accessibility, and testing your website with accessibility tools.
It’s recommended to regularly test your website for accessibility, especially after making updates or changes to the design or content. Accessibility testing tools can help identify any accessibility issues that need to be addressed.
The answer varies depending on several factors. For instance, if your website comprises hundreds of static HTML pages, it might be simpler to rebuild it using a more dynamic platform like WordPress. However, if your site is a combination of static HTML and PHP, there could be opportunities to modify the code to facilitate ADA compliance. In the case of WordPress sites aiming for full ADA compliance, challenges may arise due to the use of themes and third-party plugins. Finding ADA-compliant themes and reducing reliance on third-party plugins might not always be feasible. Fortunately, our ADA services include partnerships with experts who can offer recommendations to address these challenges.
The Americans with Disabilities Act (ADA) does not specifically mention websites, but courts have interpreted the law to apply to websites as well. Therefore, it’s important for businesses and organizations to ensure their websites are ADA compliant to avoid potential legal issues.
No, web accessibility is important for all websites, regardless of whether they are owned by businesses, organizations, or individuals. Accessible websites ensure equal access to information and services for all users, including those with disabilities.
Common disabilities that affect web accessibility include visual impairments, hearing impairments, motor impairments, and cognitive disabilities.
Accessibility features on websites include alt text for images, captions for videos, keyboard navigation, resizable text, and screen reader compatibility.
Not being ADA compliant can result in legal consequences, including lawsuits and financial penalties. Additionally, inaccessible websites may alienate users with disabilities and result in lost business opportunities.
ADA Compliance refers to ensuring that websites are accessible to individuals with disabilities, as mandated by the Americans with Disabilities Act. It’s important for websites to be ADA compliant to ensure equal access to information and services for all users.
Online Review Questions
While email requests are highly effective, for clients seeking additional ways to engage with their customer base, we provide SMS text options with our premium plan. This feature has demonstrated success, particularly for restaurants or businesses that gather mobile numbers from their clientele. Additionally, QR codes can be provided for storefront signage or business cards.
We do not impose contracts for our online review system. We recommend budgeting for a minimum of 6 months to gauge results. Should you wish to cancel the review service, we only require a 30-day notice.
Yes, we automatically generate a monthly report for you, delivered via email, detailing all activity from the previous month. This report includes the total number of reviews received, along with a breakdown of total reviews from each platform.
You have the flexibility to choose either option. Smaller clients may prefer to add customer reviews one by one to the drip system, while larger clients can export lists of customers for a given period and utilize the bulk import option.
Yes, there is an onboarding setup fee. This fee covers the customization of the portal with your logo, colors, and message. Additionally, we will configure your location(s) and integrate the review platforms you prefer to offer your customer
Yes, there is a WordPress plugin available for download and configuration, allowing integration of up to 100 reviews into your system. If you’re not using WordPress, no problem! An embed script is also provided for seamless insertion into your website.
While feasible, it’s not advisable. Reviews play a crucial role in SEO, and hosting authentic reviews on other platforms significantly enhances your site’s credibility and rankings.
Yes, the advanced plan enables you to seek reviews from numerous locations.
Remote IT Questions
You have the option to choose between cloud backup or local backup based on your preference and requirements. Both options are available to suit your specific needs.
Our Helpdesk support covers a wide range of issues and software, ensuring comprehensive assistance for your IT needs. Support can include certain version of Operating Systems, Office Suites, Email Clients, Browsers, and assistance with restoration of files and folders. However, certain specialized or proprietary software may require additional support arrangements.
No, backups are not typically included with RMM services. However, RMM may offer monitoring and alerting for backup systems to ensure their effectiveness and reliability.
Yes, firmware and drivers can be updated using RMM services, ensuring that systems are kept up-to-date with the latest security patches and performance enhancements. Approval is required due to the uncertainty surrounding the outcome before proceeding with this action.
Yes, your backups are kept safe and secure using robust encryption protocols and industry-standard security measures. We prioritize the confidentiality and integrity of your data to ensure peace of mind.
No, there are no contractual obligations when signing up for Backup services. We offer flexibility without tying you into long-term commitments.
No, there are no contractual obligations when signing up for Helpdesk services. We offer flexibility without tying you into long-term commitments.
No, there are no contractual obligations when signing up for RMM services. We offer flexibility without tying you into a minimum commitment period to ensure the effectiveness of the service.
Yes, we offer customizable options for helpdesk support hours to accommodate your business needs. Whether you require support during regular business hours or extended hours, we can tailor the support schedule to align with your requirements.
No, our Helpdesk support services are tailored to the number of desktops you own. Each desktop requires its own support package for comprehensive assistance.
Yes, remote IT support can assist with data backup and recovery tasks, including setting up backup solutions, monitoring backup processes, and recovering data from backup archives. IT support technicians can remotely configure backup software, troubleshoot backup issues, and guide users through data restoration processes as needed.
While RMM services complement Helpdesk support by providing proactive monitoring and maintenance, they are mandatory. You cannot opt for Helpdesk support independently; RMM services are required to use helpdesk support services.
Yes, you need a separate RMM license for each server you wish to monitor. Each server requires its own RMM instance for comprehensive monitoring and management.
Yes, we can provide network strategy recommendations and changes as part of our comprehensive IT services, ensuring that your network infrastructure aligns with your business goals and objectives.
You can initiate helpdesk support sessions via phone or chat, depending on your preference. Our team is readily available to assist you with any technical issues or inquiries you may have.
Remote IT support works by allowing IT professionals to access and troubleshoot your computer or device remotely, without physically being present. This is typically done using remote access software or tools, establishing a secure connection between the technician’s computer and yours. Once connected, the technician can view your screen, control your mouse and keyboard, and perform troubleshooting tasks to diagnose and resolve technical issues efficiently.
Our backup services can encompass a wide range of data, including system snapshots, files, folders, applications, databases, and system configurations. We tailor the backup solution to meet your specific requirements, ensuring comprehensive coverage of your critical data.
Yes, remote IT support is secure. Secure remote access tools and protocols are used to establish encrypted connections between the technician’s computer and yours, ensuring the confidentiality and integrity of your data during remote sessions.
Yes, remote IT support is suitable for businesses of all sizes, from small startups to large enterprises. Remote IT support offers cost-effective and efficient solutions for managing IT infrastructure, regardless of the size or complexity of the business. Whether you have a few employees or hundreds, remote IT support can help keep your systems running smoothly and address technical issues promptly.
No, RMM (Remote Monitoring and Management) is a proactive monitoring and maintenance service, while helpdesk support offers reactive assistance for technical issues.
Yes, while both desktop and server RMM offer similar monitoring and management capabilities, server RMM may include additional features tailored for server environments, such as specialized monitoring metrics and alerting thresholds.
Yes, our Helpdesk support services are US-based and staffed by skilled professionals to provide timely and reliable assistance.
Backups done by Snapshot offer several advantages over file-based backups. Snapshots capture the entire state of a system or volume at a specific point in time, providing a more comprehensive backup solution. This allows for faster recovery times, better data consistency, and the ability to restore entire systems or volumes in case of a disaster. Additionally, Snapshots are less susceptible to data corruption or inconsistencies compared to file-based backups, making them a more reliable option for critical data protection.
The requirements for receiving remote IT support typically include a stable internet connection and the installation of remote access software or tools on your computer or device. Additionally, you may need to provide temporary access credentials or permissions to the IT support technician to initiate a remote session.
An RMM audit collects various information about the system, including operating system details, hardware specifications, software inventory, network configurations, and system performance metrics.
A wide range of technical issues can be resolved remotely, including software troubleshooting, system configuration, network connectivity issues, printer setup, email configuration, malware removal, and more. Remote IT support is designed to address most common IT problems without the need for onsite visits.
RMM for desktops ensures proactive monitoring and maintenance, allowing for early detection and resolution of potential issues to prevent downtime and optimize performance.
RMM for servers provides continuous monitoring and management, ensuring server health, security, and performance to maintain uninterrupted operations and data integrity.
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Nashville businesses can now unlock the full potential of their websites with Nashville Web Solutions’ outstanding Web Services. Whether you need a new website, SEO, hosting, or email services, our expert team is here to drive success for your Middle Tennessee business.
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